I had a pissing day today….
All was well when I reported work at 8am at Tampines Branch…in between the day this housing agent was giving me a hard time… let’s call her K. K was a fairly new housing agent & was still learning the ropes of bank loan requirements etc…. which is really ok, I can share what I know with her. The problem is, she is a Lor Saw Gang Jiong 18 legged spider… she listens to her boss, Jon, & will always call me to tell me things like “Jon says other bank can, why your bank cannt…blah blah blah”
At this point, I got rather pissed & I told K that “Look K, if I am running Soya Bank Ltd, I will do whatever you ask of me! The issue here is this, every orgn has their own regulations & procedure. & Unless the bank is Jon Bank Ltd, he cant decide what I can do or what I cant do! If you have problem telling him this, you can ask him to call me & I WILL Tell him the same thing I told you…ok”
Jon called me shortly & to take the call, I sat at the bustop for 15 mins trying to get air time so I can speak!
“Soya, Why is your bank being so difficult, I ask of 1 thing, you tell K that it cant be done…blah blah blah blah…..” I tried to speak, but he was not listening… & shouted at me to let him tok.
The ultimate was this: “ If you tell me right from the beginning that you cant do, then ok! Fine! I will say to you THANK YOU VERY MUCH! I WILL approach other banks who can do what you cant!”
At this point, I kept very quiet & he went “Hellooo.. helo?”
“Hi. Enough? Is it my turn to speak now?”
Silence………
“Is it my turn to speak now!?”
“k…”
“Listen Jon, I am gona make this very simple for you
number 1) I never once tell you right in the beginning I can do this…u assumed
number 2) You know my style, if I can do – I will tell you I CAN. If I am nt sure- I will tell you I TRY. If I cant – I will tell you I CANT!
Ok! Number 3) Now you tell me, DO YOU STILL WANT ME PROCESS FOR YOU OR NOT?!”
“No no, you dun understand….”
“I fully understand English Jon, just ans my last question.”
“I wan to speak to your higher authority, I WAN TO SPEAK TO G!”
“I can tell you, G cant do it for you – she is not the person-in-charge”
“Then I want to speak to your manager, who can make the decision!”
“Sure, I can ask my manager to call you back, since u seem to think she can do some Magic for you.”
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After I talked to my manager, LW. I decided to forget abt the whole thing & board the bus home. I was only four bustops away from home so I reached home & bitched abt the A**HOLE.
My msges to my friends went something like this:
“This idiot F**Ked me, Of cos I F**K him back & make sure his A**Hole split!”
“I'll make sure he comes crawling & begging me to help him…”
Then I received Jon’s msg which went something like this:
“Work on this case, it’s very urgent now. That’s why we need all the help we can get. I know K is a greenhorn, but she is only doing her best. Do help her along the way. Thanks”My first draft was
“Jon, repeat after me – ‘Soya the Almightly, PLEASE help me! I am desperate & will do anything thing to PLEASE you – ANYTHING!”Nah… I wan nothing from this A**Hole!
Instead, this was the most fake msg I have ever sent:
“I always do my best, but to do that- I need you to trust me & be understanding so I do my job. Will update you, thanks”
Soya, you are such a Pussy! Damn! Why do I care!?! I dun need this deal!
Well, at least he came back crawling for help sooner than I expected, it was only 1hr later – I was expecting the next day 8am! Kekek! Still shiok the feeling!
Fast forward to next morning : 16 Sep 09Phone starts ringing at 8.45am. I refused to pick it up as I know it’s K. She need to give me the doc so I can send it up for processing – no doc = no update lah! F**K! The call kept coming non- stop even after I rejected the call 8 times… continuously.
Until my boss LW msged me,
“K is looking for you, any updates?”
By then I reached office, by now she is still calling non stop & of cos I am still not picking up. I checked the fax machine – nothing. So I called her.
“K, do me a favour – Stop…STOP calling my manager k. There is nothing we can do for you now without the document.
“I … I…..”
“No, listen – just promise to do me this favour 1st…”
“But I call you you never pick up!”
“If I am busy, of cos I cant pick up. If I press down the call, I am busy. OKAY! UNDERSTAND!”
“But I need to know….”
“Stop. You need to know this, if u keep calling me – how do you expect me to do what you need me to do! U tell me how I do work when you KEEP calling me!”
This is the moment of truth, I must have sounded really terrible…
This is the usual branch morning rush when the girls are preparing to start their counter for the day, the usual chattering & giggling just stopped…
“K, just tell me what do you want me to do now, make up your mind….”
“no no…. I wan to tell you, I never ask Jon to call you…. I..”
“K, I honestly dun give a shit if he called my mgr or what k. I just wan to quickly close YOUR case. Now, tell me what you need me to do….”
“no no…. you see…..”
“This is going no where… JUST TELL ME do Number1) Xxxxblah
or Number 2) Xxxxblah…FULL STOP”
“but…..but…”
“Number 1 or Number 2?!”
“Ok, number 2”
“Thank you! Number 2 then - & please stop changing your mind. &
DO NOT CALL ME ANYMORE K! I will call you with updates”
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The afternoon was uneventful except that this woman does not listen to orders –
DO NOT CALL ME ANYMORE = Call continuously after 2pm for updates…
So that was what happened, her calls start coming in again after 2pm.
My Housing Loan colleague overheard the conversation & asked me why I even bother, just pretend the reception not good & HANG the line!
I dun have the heart to do that lah….
心软...By 3pm, I cfmed it’s done & called her…
The rest of the events were boring lah, we met tog to go down orchard to meet the cm, quickly signed the contract & I closed the deal. As I was taking the 1hr bus ride home, I asked myself whether all this was worth it? I could just forget the whole thing, make her suffer the loss, make the whole HDB buying thingy a screw up etc. Yes, I have the powers to do that… but I chose to offer my best to help. Why? I don’t know…mayb it’s just me.
Anyway, I am just glad the whole episode is closed. Phew….
My work hp returned to it’s normal dormant stage again…. I love the silence of it =D
